CHCCOM005 - Communicate and work in health or community services

Unit code: CHCCOM005 | Study level: TAFE
Nominal hours:
30
Location
Footscray Nicholson
Industry
St Albans
Sunshine
Werribee
Prerequisites
N/A
Overview
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Overview

This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers. This unit applies to a range of health and community service contexts where workers may communicate face-to-face, in writing or using digital media and work with limited responsibility under direct or indirect supervision.


The skills in this unit must be applied in accordance with Commonwealth and State/Territory legislation, Australian/New Zealand standards and industry codes of practice.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit’s learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:

  • demonstrated effective communication skills in 3 different work situations;
  • clarified workplace instructions and negotiated timeframes with 2 colleagues;
  • responded appropriately to 3 different situations where communication constraints were present, and;
  • completed 2 written or electronic workplace documents to organisation standards.

Students will also be expected to demonstrate the following knowledge:

  • legal and ethical considerations in relation to communication;
  • sources of information and the application of legal and ethical aspects of health and community services work;
  • ethical decision making and conflicts of interest;
  • principles of effective communication, including models, modes and types;
  • communication techniques;
  • influences on communication;
  • potential constraints to effective communication in health and community service contexts;
  • health and community services industry terminology relating to role and service provision;
  • importance of grammar, speed and pronunciation for verbal communication;
  • when and how to use and recognise non-verbal communication;
  • structure, function and interrelationships between different parts of the health and community service system;
  • organisation structure and different models to support optimum client service, and;
  • digital media and use in community services and health sector, including: web; email; social media; podcast and videos; tablets and applications; newsletters and broadcasts, and; intranet.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by Victoria University and/or via the Victoria University e-learning system.

As part of a course

This unit is studied as part of the following course(s):

Certificate III in Allied Health Assistance
HLT33021 | Certificate iii | Duration:
Certificate III in Health Administration
HLT37315 | Certificate iii | Duration:
Certificate III in Health Services Assistance
HLT33115 | Certificate iii | Duration:
Certificate III in Individual Support
CHC33021 | Certificate iii | Duration:

Refer to the course page for information on how to apply for the course. VU takes care to ensure the accuracy of this unit information, but reserves the right to change or withdraw courses offered at any time. Please check that unit information is current with the Student Contact Centre.

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