BSBXCM401 - Apply communication strategies in the workplace

Unit code: BSBXCM401 | Study level: TAFE
Nominal hours:
50
Location
Footscray Nicholson
Industry
Prerequisites
N/A
Overview
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Overview

This unit describes the skills and knowledge required to facilitate and apply communication strategies in the workplace within any industry.This unit has a specific focus on the communication skills required for supervisor level workers with responsibility for other workers.

Assessment

For Melbourne campuses

Assessment tasks will be designed to reinforce and extend knowledge and skill competence within set and controlled parameters in accordance with each unit’s learning outcomes and performance criteria requirements, including the setting of work based practical application tasks designed to provide evidence of competence outcomes, within periodic and scheduled timelines.

Students will be expected to demonstrate the following required skills:
*identify the communication requirements for a work activity and assign roles to others to fulfil those requirements
*select appropriate communication method for relevant audience and according to organisational requirements
*articulate to others their roles in fulfilling the communication requirements and negotiate roles in response to feedback
*present and convey information to others in a way that they can understand and demonstrate that the needs of all recipients, including those from diverse backgrounds have been considered
*demonstrate problem solving techniques to negotiate and resolve communication challenges
*evaluate the communication process and identify areas for improvement, reporting to relevant supervisors as required.

Students will also be expected to demonstrate the following knowledge:
*legislative requirements relevant to workplace communication
*organisational requirements relevant to workplace communication (including digital form):

  • policies and protocols
  • codes of conduct
  • organisational reputation and culture
    *techniques to resolve communication challenges
    *methods and techniques to participate in workplace discussions, including active listening, questioning and providing feedback
    *key principles of cross-cultural communication and communication with individuals with special needs or disabilities
    *presentation methods to present and convey workplace information or instructions:
  • formal presentation using visual aids and prompts
  • informal team meeting or instructional briefing
  • written work instruction for a process or procedure
    *communication methods suited to audience and workplace requirement:
  • verbal means: telephones, mobiles, video conference
  • written means: emails, SMS, social media
    *communication challenges relevant to performance evidence:
  • conflicts with clients or team members
  • potential risks or safety hazards
  • unethical or inappropriate communication
  • use of visual prompts and presentations
  • communication that falls outside of workplace policy
    *key relevant features of:
  • different communication styles
  • different communication methods
  • cross cultural communication techniques.

Required reading

The qualified trainer and assessor will provide teaching and learning materials as required in the form of workbooks produced by Victoria University and/or via the Victoria University e-learning system.

As part of a course

This unit is studied as part of the following course(s):

Certificate IV in Business
BSB40120 | Certificate iv | Duration:
Certificate IV in Leadership and Management
BSB40520 | Certificate iv | Duration:
Certificate IV in Legal Services
BSB40620 | Certificate iv | Duration:

Refer to the course page for information on how to apply for the course. VU takes care to ensure the accuracy of this unit information, but reserves the right to change or withdraw courses offered at any time. Please check that unit information is current with the Student Contact Centre.

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