Get help

Friendly Library staff and students are available to assist you with using the Library and its resources.
On these pages you can find course and unit guides, information about copyright and referencing, and details for workshops and online training programs to help you with accessing Library resources, research and using applications such as EndNote.
General enquiries & help
General support and tools
- online chat, comments and suggestions via LibraryChat
- loans, renewal and holds via My Library
- how to suggest an item for the library to purchase
- library opening hours for your preferred campus library
- services and contact details for each campus library via campus library pages
- services to students with a disability at the time when they need them
- help with copyright.
IT Support
Visit IT Services or contact the IT help desk on +61 3 9919 2777 for support including help with accessing WiFi, MyVU and other VU systems.
General enquiries & help


General support and tools
- online chat, comments and suggestions via LibraryChat
- loans, renewal and holds via My Library
- how to suggest an item for the library to purchase
- library opening hours for your preferred campus library
- services and contact details for each campus library via campus library pages
- services to students with a disability at the time when they need them
- help with copyright.
IT Support
Visit IT Services or contact the IT help desk on +61 3 9919 2777 for support including help with accessing WiFi, MyVU and other VU systems.
Researcher & staff support
VU staff
On the VU staff intranet (requires VU login when off campus) you can find contact details for College Librarians and help for staff, including the Reserve, multimedia streaming, Library collections and copyright.
Staff can also book a Library tour or orientation session via their preferred campus library.
Researchers
The Library provides a range or services to support the VU researcher including assistance with:
- publishing your research
- getting your outputs into the VU Research Repository
- your research data.
The Research Ambassadors are available online and provide peer-to-peer support to research (including honours) students and staff.
To find out more about how the Library supports the researcher including contact details see the Library research support page.

Workshop information & dates
Free workshops will be held at the City Tower Campus to assist post-graduate students with their research.
If you have challenges related to a disability or health condition, contact Accessibility Services to discuss possible strategies and reasonable adjustments.
Seeking help
If you or someone you know has been the victim of discrimination or harrassment, you can report this behaviour and/or seek support from Safer Community. You can report the behaviour either anonymously or with your contact details by using the online form or you can contact Safer Community directly.
VU Counselling provides free and confidential support to VU Students.
Immediate assistance
If you feel unsafe or threatened on campus, call security or the police:
VU Security: Call
Police: Call 000
Safer Community
Report a concern online
Email:
Phone:
VU Counselling appointments:
Phone:
More information: Counselling & mental health
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